User Researcher

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you.

Please note this role has been deemed inside IR35 and requires a day per week onsite.

• Professional experience as a user researcher, working with other User Centred Design disciplines
• Experience advocating for user research and engaging sceptical colleagues and stakeholders
• The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services.
• Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project
• Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions
• Lead colleagues to analyse research data and synthesise clear and actionable findings
• Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs
• Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features
• Help build user-centred practices in digital communications team
• Develop and ensure good user research practice, sharing knowledge with other user researchers
• Experience working with GDS frameworks would be highly advantageous

You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.