User Researcher

User Researcher - Consultant
Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products.

Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance.

The Role
As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.

The Responsibilities
* Contribute to creating better products and services that solve users' problems and meets their needs.
* Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
* Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
* Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
* Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
* Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
* Help to embed user-centred design and user research best practices into teams and the wider business.

The Requirements
* Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
* Experience across multiple phases of a product or service life cycle, from discovery and exploration through to design and delivery.
* Experience working with Government Digital Service (GDS) service standards, using GDS design principles
* Strong storytelling, communication, stakeholder management, and facilitation skills.
* Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
* Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
* Understanding of a range of tools and practices for in-person and remote research.

If you are looking for an exciting new challenge to join a leading consultancy, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.