User Experience Lead

Role Title: User Experience Engagement Lead
Location: Reading - Hybrid 50/50
Duration: 11/09/2026
Rate inside Ir35 £519.10

MUST BE THROUGH UMBRELLA

Role Description:

The User Experience Engagement Lead is responsible for understanding, measuring, and improving the end to end colleague experience across all Workplace Technology domains - Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration.
This role acts as the voice of the user within the technology organisation, ensuring that services are intuitive, accessible, and continuously improving. Through structured engagement, insight gathering, and targeted communication, the User Experience Engagement Lead helps each domain shape services that meet real user needs and drive adoption, satisfaction, and productivity.

Key Responsibilities Expectations
1 User Insight & Experience Measurement
* Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across all Workplace Technology domains.
* Map and maintain user experience journeys for Endpoint, Productivity, IDAM, Hardware, and Collaboration services.
* Identify pain points, unmet needs, and opportunities for improvement through qualitative and quantitative insights.
* Partner with domain owners to translate insights into actionable enhancements, backlog items, and service improvements.
* Track experience trends over time and provide clear reporting to leadership and product teams.

2 Engagement & Communication
* Develop and deliver communication campaigns that support awareness, adoption, and understanding of Workplace Technology services.
* Create engaging content for Viva Engage, internal channels, and digital platforms to promote updates, tips, and success stories.
* Tailor messaging to different user groups, ensuring clarity, accessibility, and relevance.
* Support change and adoption activities for new features, tools, and service improvements.

3 Experience Advocacy & Collaboration
* Act as a central point of coordination for user experience across all Workplace Technology domains.
* Champion user-centred design principles and ensure they are Embedded in service life cycle activities.
* Facilitate workshops, listening sessions, and focus groups to deepen understanding of user needs.
* Work closely with Product Managers, Service Owners, Support teams, and Communications to ensure a consistent, high-quality experience.
* Provide guidance on tone, messaging, and user-friendly approaches to technical content.

4 Continuous Improvement
* Maintain a clear view of experience-related risks, dependencies, and improvement opportunities across domains.
* Support the development of experience KPIs, success measures, and dashboards.
* Contribute to the evolution of Workplace Technology's operating model, ensuring user experience is a core pillar.
* Benchmark against industry best practice and bring fresh ideas for engagement, measurement, and communication.

Please send latest CV

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.