Unit Support Assistant - Critical Care

Unit Support Assistant - Critical Care

The closing date is 17 March 2026

An exciting opportunity has arisen within the Critical Care Units to join our team in the position of full time Unit Support Assistant. The post holder will provide a comprehensive administration service and assist the clinical teams in ensuring our patients and their relatives experience a co ordinated and streamlined patient journey.

Manchester University NHS Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England. We provide an extensive range of district general hospital services to the local population of central Manchester and tertiary and specialist services to patients from across the North West and beyond.

Main duties of the job

This is a very busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first class service.

The working pattern for this post will be Monday to Friday (hours to be agreed at interview).

As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application: At Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application-especially personal statements and responses to role specific questions-is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification Qualifications

• GCSE English and Maths, or equivalent
• NVQ2 Administration
• NVQ2 Customer Services
• ECDL

Experience

• Working with the public
• Working in a busy environment

Skills

• Previous HIVE experience
• Case note tracking
• Importance of medical records

Knowledge

• Data protection and confidentiality
• Risk management and health and safety

Personal Qualities

• Ability to work under pressure
• Ability to work without direct supervision
• Organised, punctual, reliable and self motivated
• Good telephone manner
• Team player
• Polite, positive and cheerful attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust