Unit Manager - Outpatients Administration

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Unit Manager - Outpatients Administration

The closing date is 30 September 2025

Unit Manager - Outpatients Administration

The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.

You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.

In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.

Previous applicants need not apply

Main duties of the job

To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.

To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.

In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets

About us

STAR VALUES

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Job responsibilities

Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.

Person Specification Qualifications

• GCSE3 or above including Maths and English
• NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
• Evidence of formal management development
• Evidence of continuing professional development
• Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
• Evidence of Health & Safety training
• Project management training, e.g. PRINCE 2
• ECDL qualification or other formal IT training / qualification

Experience

• Evidence of significant administrative experience within a customer focused environment.
• Evidence of successful staff management including performance, recruitment, training, and absence management
• Evidence of successful process design and implementation
• Experience and understanding of outpatient services and performance indicators.
• Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
• Proven experience of developing administrative processes, analysing information, and report writing
• Able to prioritise workload of self and others, and work without direct supervision.
• Able to act on own initiative and deal with nonroutine and sensitive issues.
• Demonstrate excellent management techniques and skills.
• Demonstrate performance management across administrative teams
• Past experience of working in an area specialising in healthcare appointment making.
• Experience of managing projects
• Use of PRINCE 2 software or other project management planning systems/tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Western Hospitals NHS Foundation Trust

£27,485 to £30,162 a yearPer annum, Pro Rata