Unified Desktop Windows 11 Engineer

Mid and South Essex NHS Foundation Trust

Unified Desktop Windows 11 Engineer

The closing date is 24 October 2025

Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals

We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front-line services by maintaining and upgrading the essential IT equipment.

About the Role:

You will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment.

Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. These devices are essential to the delivery of high quality patient care and efficient hospital operations.

You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Post upgrade support is a key part of this process to ensure smooth transitions and minimal disruption to services.

Where You'll Work:

This is a cross site role. Basildon Hospital, Broomfield Hospital, Southend Hospital.

Main duties of the job

Fully understand and advocate the use of ITIL principles Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures.

Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning.

Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs.

Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies.

Conduct thorough technical analysis and research by interpreting and comparing a range of options to ensure logical and balanced recommendations.

Participate in all aspects of Windows operating system readiness and upgrades, from data reporting hardware installation and system testing.

Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes.

Maintain excellent communication and documentation skills, handle confidential data appropriately, use remote support tools effectively, and work within the Trust's Information Security policies.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Why Join Us?

Be part of a highly valued team supporting vital NHS services.

Work with a wide range of modern technologies.

Help deliver seamless digital experiences that directly impact patient care.

Collaborate with passionate colleagues in a supportive environment.

Persons Specification Experience

• Extensive previous experience of working in an IT service management environment
• IT Department Background either Desktop support/deployment or Service Desk Support.
• NHS experience

Qualifications

• Comptia + or equivalent
• Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience.

Other

• Full clean UK driving licence with access to own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid and South Essex NHS Foundation Trust

£31,049 a yearPer Annum (Pro Rota for Part Time)