Underwriting Support - Newcastle

Commercial Motor Underwriting Support - Fleet

My client is looking for an experienced Commercial Motor Underwriting Support professional to join a high-performing Fleet underwriting operation, supporting a portfolio of complex UK and Irish commercial motor risks. This role sits at the heart of the underwriting function, providing technical, administrative and broker facing support across the full policy lifecycle.

The successful candidate will act as a key link between underwriters, brokers and insureds, ensuring policies, endorsements, declarations and premiums are processed accurately and within agreed service levels. The position offers exposure to large fleet accounts, high premium volumes and a fast paced underwriting environment.

Key Responsibilities

• Supporting underwriters with renewal preparation, including compiling and validating policy and claims data to enable accurate pricing and underwriting decisions
• Processing new business, renewals, endorsements and mid term adjustments, producing policy documents, certificates and schedules in line with internal and regulatory standards
• Managing fleet declarations and premium adjustments, translating broker data into accurate policy and premium changes
• Handling fleet credit control including broker statements, reconciliations, premium allocation, instalment plans and payment chasing across large, high value accounts
• Maintaining accurate underwriting and policy records, ensuring all transactions are logged, filed and compliant with internal controls and FCA requirements
• Acting as a primary point of contact for brokers and insureds via phone and email, delivering a high quality, responsive underwriting service
• Supporting MID compliance by ensuring daily policy uploads and assisting insureds with vehicle database queries
• Working closely with underwriters and internal teams to ensure service levels, renewal targets and portfolio controls are met

Experience Required

• Proven experience in Commercial Motor or Fleet underwriting support, operations or underwriting assistance
• Strong understanding of policy administration, renewals, endorsements, declarations and premium processing
• Experience working with brokers and high volume, high value accounts
• Confident handling credit control, reconciliations and premium movements
• Highly organised with strong attention to detail and the ability to work to tight deadlines and SLAs
• Comfortable operating in a regulated, FCA controlled environment
• Strong communication skills and a professional, client focused approach

Why this role?

This is a highly visible position within a significant Fleet underwriting portfolio, offering exposure to complex risks, large premium volumes and senior underwriting stakeholders. It would suit someone who enjoys being close to the underwriting process, working with brokers and having real ownership of the operational delivery behind a profitable book of business.

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