Underwriting Operations Business Partner

Overview

Underwriting Operations Business Partner. Location: London. Sector: Insurance. Type: Permanent. Salary: £55,000 - £65,000 per annum. Date: 22 Aug 2024. Ref: BT71511

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Responsibilities

• Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to the Underwriting Teams. Amend documentation annually, or whenever business change is planned.
• Act as the key contact, co-ordinator and point of escalation between the Underwriting Team, Underwriting Operations and the Outsourced Business Partner. Respond to queries from all stakeholders to ensure an efficient service is delivered. Attend / lead meetings as required with relevant stakeholders.
• Responsible for the management and training of the Underwriting Operations Team members who support the Underwriting Team.
• Standardise services alongside other Underwriting Operations Business Partners who are responsible for different Underwriting Teams, to create flexibility in operational support model during peak periods and business needs.
• Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
• Monitor daily / weekly / monthly KPIs updating Senior Operations and Underwriting Management. Ensure workflows remain in service and maintain a high level of data quality.
• Coordinate shared email boxes supporting the Underwriting Team. Triage correspondence and action promptly to avoid backlogs.
• Monitor data quality entry by the Outsourced Business Partner and Underwriting Operations Assistants via sample checks and exceptions reports. Perform root cause analysis for any issues.
• Support the organisation's Board's to maintain a corporate culture, policies and procedures that pay due regard to the interests of customers and treats them fairly at all times.

Requirements / Qualifications

• Insurance operations experience and familiarity with London Market Insurance processes and systems.
• Strong stakeholder management and communication skills.
• Ability to lead and train teams; experience in process improvement and governance.