UK Team Leader (Chain 1 & 5)

Team Leader

Application Deadline: 31 October 2026

Department: UK Retail

Employment Type: Permanent - Part Time

Location: Fort William Retail Park (FWR)

Compensation: £13.32 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We're looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.


• Drive continuous growth by coaching, training, and mentoring your team.


• Keep your team informed and engaged through clear, open communication.


• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.


• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.


• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.


• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.


• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it's delivered consistently.


• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.


• Represent the Mountain Warehouse brand with enthusiasm and professionalism.


• Build connections within the local community, enhancing the store's personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.


• A confident and reliable motivator, with a talent for inspiring others.


• Experienced in all areas of retail, from stock control to visual merchandising.


• A strong communicator who can engage at all levels and provide constructive feedback.


• Proactive and results-driven, with a track record of setting and achieving goals.


• Approachable, trustworthy, and a natural team player.


• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary


• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance


• 28 days annual leave, including Bank Holidays


• Access to Employee Assistance Programme, and a Colleague Hardship Scheme


• Generous Colleague Referral Incentive


• Auto-enrolment Pension scheme


• A stable, successful and supported environment


• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR1