UK Insurance Care Team Lead Coaching & Escalations

Qover in the United Kingdom is seeking an experienced team leader to organise daily service, coach new colleagues and uphold a high standard of quality in customer care. You will manage queues, schedules and escalations while supporting complex customer scenarios.

You will work with the Care leadership team to coach associates, monitor performance and drive improved customer outcomes, with a focus on handling time, complaints, and transformation during product launches.