UK Head of Root Cause Analysis & Risk

A leading service provider in the UK seeks a Head of Root Cause Analysis to oversee the UK RCA function. The role focuses on identifying and resolving systemic issues that drive customer complaints and poor service experiences. You will implement RCA methodologies, lead analytics across teams, and partner with various departments to enhance customer experience. Candidates should have a strong understanding of root cause analysis frameworks, FCA regulatory knowledge, and excellent data analysis skills. A hybrid working model is available.