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UK Expertise Lead - BoxTop Support & Service Delivery

Posted 3 days 8 hours ago by The Descartes Systems Group Inc.

Permanent
Full Time
Other
Berkshire, Windsor, United Kingdom, SL4 1
Job Description

Descartes Systems Group Inc. is seeking a senior leader to own and develop the UK Expertise Centre for BoxTop, a critical freight and supply chain software platform.

You will drive 24/7 service resilience, incident management, and escalation processes to meet SLAs and customer expectations. You will mentor a technical support team, improve diagnostic documentation, and collaborate with Product, R&D and Professional Services to deliver sustainable improvements across the product and support

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