Travel Shop Clerk

Overview

Travel Shop Clerk - Inverness, Full time. Salary £13.85 per hour. Job requisition id: JR12546. Posted Today.

Job Purpose

This role is about delivering exceptional service to Stagecoach customers who are looking to use Stagecoach, Megabus and Citylink services to travel locally or further afield. You will ensure every customer feels listened to, understood and treated like an individual, and strive to provide the most cost effective and efficient way for them to travel on our buses.

Responsibilities

• Put the customer at the heart of everything you do and treat every customer as you would expect a member of your own family to be treated.
• Provide exceptional customer service by fully engaging with every customer, listening to their travel needs to provide the most cost effective and efficient way to travel.
• Provide customers with the right information to get them where they need to be, when they need to be there.
• Manage and reconcile the cash takings at the end of each working day.
• Record and store all lost property in line with company policy when items are left behind by customers.
• Assist the operations management team with administration tasks as required.

What we need from you

• Comfortable dealing with customers face-to-face.
• Computer literate with a good working knowledge of Microsoft Word, Excel and Outlook.
• Ability to keep a cool head and handle unhappy customers who are not satisfied with the service provided.
• Good at developing and maintaining good working relationships with colleagues.
• Cash handling experience, with a high level of numeracy.

Desirable

• Previous experience of delivering excellent service in a customer facing role and/or administration role.

In return we will give you

• Pay rate - £13.85 per hour
• Generous company pension scheme
• 29 days holiday rising to 33 days after 2 years
• Free travel for you and a companion
• Free Highlife Highland membership (individual or family)
• Discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions

Company and location

Stagecoach is proudly an inclusive employer, welcoming applications from all backgrounds. Location: Inverness Depot, 1 Seafield Road, Inverness IV1 1SG.

Founded in 1980, Stagecoach is the UK's largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work to deliver a greener, smarter, safer, healthier and fairer country and serve our customers as part of their local communities.