Travel Shop Assistant

Role Overview

Travel Shop Assistant - part time, Ipswich (16 hours per week, Thursdays and Fridays)

We're looking for a friendly and reliable Travel Shop Assistant to join our team in Ipswich on a part time basis.

Responsibilities

• Providing First Bus information, routes, and ticket sales
• Handling customer enquiries and dealing with complaints professionally
• Taking payments via cash and card, including managing the cash float
• Managing lost property enquiries, face to face and logging items on Tracerit
• Printing and providing timetables for customers
• Carrying out security checks for the Elavon card payment machine and updating spreadsheets
• Reading, responding to, and managing emails
• Keeping the office and public areas clean and tidy
• Reporting any building or maintenance issues
• Ordering supplies such as printer ink and stationery

Qualifications

• Experience in customer service, retail, or travel is desirable but not essential - full training will be provided
• Excellent communication skills, with the ability to provide clear and helpful advice
• Willingness to learn about bus routes, schedules, and the local transport network
• Confidence in handling cash and processing card payments
• Strong organisational skills and attention to detail
• A positive, approachable attitude and a strong focus on customer experience

Benefits

• Simply Health & Smart Health for you and your dependents at no cost, including cash back benefits across optical & dental, virtual GP appointments, mental health support and nutrition and fitness advice
• EAP provision offers 24hr, 365 days a year mental health support
• Platform with many discounts on high street brands and supermarkets
• Discounted train travel for you and your family after 6 months of service and a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

Equal Opportunities

Equal Opportunities Public transport serves everyone, whatever their differences.