Travel Claims Handler

Travel Claims Handler

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance.

Key Roles

The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to:

• Technical excellence including strict application of client policy wordings;
• Compliance with Service Level Agreements (SLA);
• Supporting Team Leader with the technical development of colleagues;
• Effective communication with claimants.

Specific Responsibilities

• On-going management of the "Work Action" Log in order to identify and prioritise own workload.
• Assessment of Travel Claims, in accordance with CPC/FSA Guidelines, Client Policy Wordings / Technical Requirements, SLAs.
• Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner.
• Accurate and timely processing of any claim payments.
• Performance of role in accordance with own Claims Handling Licence.
• Timely referral to Team Leader where decision falls outside of personal Claims Licence.
• Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague.
• All Complaints to be referred to Team Leader immediately upon receipt.
• Clear communication within Team and with Claimant.
• Provide support to Team Leader in the technical development of colleagues (as required).
• Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements.

Qualifications / Skills

• APA Qualified.
• Good knowledge of Travel Insurance Products and Policy Wordings.
• Good knowledge of the Claim Life Cycle.
• Good analytical and numeracy skills.
• Excellent attention to detail with a focus on accuracy.
• IT Literate with good knowledge of Word, Excel and Notes.
• Excellent communication and interpersonal skills.
• Able to work independently and demonstrate personal initiative & innovation.

Benefits of Working for Sedgwick in Ireland

• Bike to Work Scheme.
• Tax Saver Travel Scheme.
• Discounted onsite Gym Membership (Dublin 4).
• Discounted onsite Montessori (Dublin 4).
• EAP - Employee Assistance Programme.
• Life Cover.
• PHI - Permanent Health Insurance.
• Exams & Professional Membership Fees.
• Professional and personal development opportunities.

Legal and Compliance

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function CF5 & CF6 and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

Equal Opportunity Employer

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see