Travel Administrator

Unique boutique travel company specialising in sporting pursuits are seeking an organised and experienced travel administrator to join their established friendly team. This is a fantastic opportunity and very rare! In the lovely location of Norwich centre, this is a fully office based role with great hours Monday - Friday and no weekend or bank holidays!

Job description

As a Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.

• Deliver top-notch customer service, exceeding expectations.
• Prepare and manage precise travel documentation.
• Handle amendments and bookings with keen attention to detail.
• Collaborate with departments to resolve travel queries efficiently.
• Secure customer satisfaction for repeat business and referrals.
• Process payments and liaise with suppliers to confirm bookings.

Experience

• Experience of working within the Travel Industry (preferable)
• Excellent customer service and communication skills.
• Administrational experience.
• Proficient in Excel, Word, Microsoft Outlook (CRM systems would be a bonus).
• Ability to thrive in a busy, fast-paced environment.
• A strong ability to resolve all booking issues.
• Excellent organisation and multi-tasking skills.

Package & benefits

• Salary £26,400
• Monday - Friday 0900 - 1730
• OFFICE BASED ONLY
• Being a part of a fun, friendly & passionate team.
• Generous Bonus schemes & incentives.
• Company pension scheme.
• Not open on Weekends or Bank Holidays.
• On-site parking.