Transportation Representative NOC IB

Overview

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide/ expedite prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in language.
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills - ability to clearly understand and state the issues customers present
• Ability to concentrate - follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

• Logistics background and Experience in similar role
• Proficient in Excel

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