Transport Administrator

The Delta Group is the parent company of 5 internationally recognised organisations: Lick Creative, Superior Creative Services, Zone, Delta Display and MPD Fulfilment.

As a major visual communications group, we specialise in the design, print and fulfilment of promotional marketing materials. Our aim is to innovate, progress and evolve our clients' marketing campaigns to give stand out in a crowded market. We're owner managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one.

Our belief is that in a changing industry, we must be a company that can change with it.

The Cutting Edge of Print Innovation

We've always been innovators, leading the way in printing litho on to plastics and in digital printing. We're also an established beta test site for many of the leading printing press manufacturers.

Additionally, we were the first in our field to invest in an ultra large (XXL) format UV litho press and today remain the only company in our sector worldwide to operate two of these giant machines.

Role Overview

The Transport Administrator will work as part of The Delta Groups Transport team. The Delta Group Transport Team supports all parts of the business in delivering all products produced by Delta or contracted third parties by same day, overnight, International and bespoke carriage.

The Transport Administrator will work from the head office based in Bishops Stortford, full time and will support the business to ensuring that all distribution requests are received into The Delta Group and fulfilled on time in full, on budget and invoiced accordingly. In addition to this the Transport Administrator will be in communication with suppliers and third parties either by phone or e mail to book collections and monitor movements from collection to delivery. Other duties such as pricing orders, quotations, producing labels or supporting the retail team and other admin tasks may also be required.

The Transport Administrator will work with teams throughout the Delta Group, clients and suppliers, the relationships both internal and external will reflect the Company's professional image at all times.

Key Responsibilities

• Managing same day UK deliveries either parcels or pallets
• Ensuring vehicles are organised to accommodate the volume being despatched
• Arranging booking slots with consignee if required
• Identifying and flagging urgent and high profile orders / requests
• Manage POD reports as required
• Update all despatches on MPDO with POD information
• Manage late/non delivery issues
• Resolve queries when escalated
• Escalate queries when required
• Requesting quotes for transportation from a number of hauliers and providing the data to the Client Services Teams.
• Ensure work is charged correctly for all movements, by logging on Deltas internal invoicing system, raising POs and providing PO details to all suppliers.
• Ensuring processes are followed at all times
• Build and maintain client and internal relationships
• Assist Delta Logistics as an when required

Knowledge, Skills and Experience

• Understanding of Customer Service Expectation
• Understanding of courier services and software
• Excellent communication skills, both internally and externally
• Ability to project manage
• Excellent organisational skills
• Able to multi task and prioritise own work Accuracy and attention to detail Ability to work under pressure and to tight deadlines
• Experience of direct client communication
• Able to act on own initiative and possess a 'can do attitude'
• Have a proven track record of delivery

Strong IT skills, MS Office