Transfer Agency Manager

An established and highly regarded financial services organisation is looking to appoint an experienced Transfer AgencyManager to join its Fund Administration team.

This is a senior position responsible for managing client relationships, overseeing day-to-day TA activities and ensuring a high standard of service delivery across a portfolio of alternative investment clients.

• Act as a key point of contact for clients, managing relationships and acting as an escalation point where required.
• Oversee the team's daily workflow, ensuring deadlines, controls and service standards are consistently met.
• Provide oversight of capital activity, NAV processes and associated investor records.
• Ensure investor and client reporting is accurate, complete and delivered within agreed timelines.
• Ensure adherence to relevant TA policies, procedures and best-practice standards.
• Work closely with internal teams including AML, Treasury, Fund Accounting, Compliance and Audit.
• Represent Investor Relations at client and auditor meetings, including on-site visits where required.
• Participate in management meetings and contribute to the development of operational initiatives.
• Lead regular team meetings, providing updates on operational matters and ongoing projects.
• Identify and implement process improvements to enhance efficiency, controls and client service.
• Provide ongoing coaching and guidance to team members, particularly around operational processes, systems and procedural changes.

• 6+ years' experience within Transfer Agency, Fund Administration or a closely related environment.
• Previous experience working within a Hedge Fund Administrator or alternative investment environment.
• At least 3 years' experience in a senior administrator, supervisory or management capacity.
• Strong understanding of investor servicing, capital activity, NAV processes and client reporting.
• Proven ability to manage client relationships and handle escalations effectively.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• A proactive approach to process improvement, team development and client service.