Training Qualifications UK - External Quality Assurance Officer

Training Qualifications UK - External Quality Assurance OfficerAt AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen. Assign and organise EQA activities. Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action. Provide advice and guidance on EQA activities to a portfolio of centres. Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures. Undertake Direct Claim Status transfer processes, as required. Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process. Support the EQA Team Leader with sanctions and actions placed upon assigned centres. Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters. Support centres to make sure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements. Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration. Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required. Other Responsibilities Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations. Efficient and effective data and file management; inputting, filing, monitoring of data. Have excellent verbal and written communication skills Be organised and able to prioritise your workload. Be dedicated to providing world-class customer service. Be able to think on your feet and respond to customer demands. Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance. Be comfortable working to deadlines, and set standards and operating procedures.- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business. Training, Qualifications & Apprenticeships. It's what we do! Company sick pay upon completion of probation. 25 days annual leave plus 8 days Bank Holiday (33 in total). Additional annual leave day each year, after 2 years of continuous service (up to 28 days). An extra day off to celebrate your birthday. Annual Loyalty Bonus. Annual salary review. Bupa healthcare benefits. Employee Assistance Programme (EAP) NEST pension. Cycle-to-work scheme. A positive and supportive working environment. Comprehensive onboarding. A workplace that supports a healthy work/life balance.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you'll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally. Reasonable Adjustments If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at or on . We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: Smart Working We're operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England. Equality, diversity and inclusion AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive. Conflict of Interest Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations. Safeguarding AQA is committed to the safeguarding of children and adults at risk. We're dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website . Contact Temporary roles: Permanent and Fixed Term roles: