Training Coordinator

• Plan, implement and manage a structured in house training program.
• Design and deliver the onboarding/induction presentation.
• Support with the training from our brands, as well as product knowledge.
• Deliver internal Workshops on uniform guidelines, company policies and procedures.
• Focus training efforts to support business objectives and team development needs; measures the contributions of the training function in support of the overall business needs.
• Conduct regular TNA and LNA company wide.
• Manage the creation of required training on a timely basis, adapt and scale content based upon the needs of business and stores.
• Identify retail skill gaps and adapt the training plan to address the training priorities of each department in partnership with key stakeholders.
• Provide timely and detailed reporting following all training activity, ensuring brand and internal objectives have been met and ROI achieved.
• Lead and monitor the Mystery Shopping programme.
• Serve as the Training Lead with the Retail Managers; liaise with other areas of the business in supporting their training needs, from both a content and a facilitation perspective.
• Consistently collect feedback from stores to ensure our teams are trained to successfully perform their jobs at the highest level and offer an elevated client experience.
• Identify potential talent progression opportunities, and in partnership with key stakeholders, create an IDP to maximise these opportunities.

JOB SKILLS, REQUIREMENTS & ATTRIBUTES:

• 3+ years of training design and facilitation experience in a luxury retail setting, preferred.
• Batchelor's Degree or equivalent.
• Strong knowledge of training frameworks.
• Ability to inspire and motivate employees, at all levels, to excellence.
• Track record in building internal and external client relationships.
• Passion for elevated service and flawless client experience.
• Outstanding written, verbal and presentation skills.
• Strong PowerPoint and Excel skills are essential.
• Strong drive for results and reaching milestones.
• Excellent organisational and time management skills
• Stellar interpersonal skills: the ability to communicate effectively both verbally and in writing.
• Ability to work weekends from time to time, if and when it's needed.

Weir & Sons is an equal opportunities employer.