Training and Support Officer

Location: London, Birmingham, Cardiff, or Leeds (hybrid)
Hours: Full-time (35 hours per week)
Contract: Temporary until March 2026
Rate: £17.89 per hour or £19.75 in London (plus holiday pay)
Start Date: ASAP

About the Role
Prospectus is delighted to be supporting a large, national charity to find an organised and proactive Training and Support Officer. The role will be supporting platform upgrades and transitions to new systems, as part of a drive to improve the experience of staff and the public alike.

Key Responsibilities

• Support the rollout of new platforms by delivering training and engagement sessions to a large network of users.
• Create and coordinate training materials and documentation.
• Act as a key point of contact for users, providing remote support and resolving issues.
• Champion user needs within the project team and help shape business-as-usual learning processes.
• Track training reach and effectiveness, suggesting improvements where needed.

What We re Looking For

• Recent experience in a similar role, ideally within the charity/not-for-profit sector.
• Excellent communication and relationship-building skills.
• Ability to work in a fast-paced environment and adapt plans as priorities change.
• Competence supporting training programmes across complex organisations.
• Skilled in creating engaging training and communications materials.

This is a great opportunity to join a highly supportive team and make a real difference helping an impactful charity enhance it's impact with new technology

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.