Trainer - Technology

A look into the role

The successful candidate will provide virtual and on site training on the systems supplied by Henderson Technology. This will be carried out across GB, the Channel Islands, Wales, Scotland and beyond.

You will work alongside the Henderson Technology installation teams to ensure seamless implementation of the EDGEPoS system whilst ensuring customers are making full use of the available functions and capabilities.

Key Responsibilities

• Provide on site training on systems supplied by Henderson Technology
• Host virtual and classroom based training sessions on functionality of retail systems
• Work with Henderson Technology installation teams to provide seamless implementation of the EDGEPoS system
• Provide feedback to Henderson Technology support and development teams to identify business needs and opportunities for improvement
• Ensure full customer satisfaction and issue resolution

Skills for Success

Joining us as a Technology Trainer, the minimum criteria you'll need is:

• GCSE including Maths & English minimum Grade C (or Equivalent)
• Experience in presenting, teaching, or delivering training to groups or individuals
• Demonstrated ability to provide excellent customer service
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook)
• Full, current UK/EU driving licence with access to your own vehicle
• Full flexibility to travel and drive throughout the UK, including Scotland, Wales, the Channel Islands, and other locations as required by business needs

The attributes you'll need include:

• Capacity to use initiative and think analytically
• Excellent organisational skills
• Ability to work to deadlines

Desirable

• 3rd level qualification in IT, Business Management, or a related discipline
• Practical experience of store operations and procedures
• Knowledge of the Henderson Technology suite of products
• Experience with the EDGEPoS retail system

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

Benefits include market competitive salary, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company owned stores and many more.

This is a full time position, working five days out of seven each week. Due to operational needs, occasional overtime and weekend work may be required.

It is envisaged that a proportion of your working time will be office based, and the rest field based, with extensive travel to other parts of the UK and beyond. Travel expenses will be reimbursed. Where travel is required outside of Northern Ireland, a hire car will be provided by the business.

Contact

If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email to get in touch.

Completed applications must be submitted online by midnight on Tuesday 28th July 2026

Hightown Avenue Mallusk, Newtownabbey BT36 4RT (0)