Trainee Service Advisor

Platinum Suzuki in Cirencester is part of one of the South West's largest and highly respected family-owned motor groups. We pride ourselves on creating a supportive, professional working environment where our Team Members can thrive. With a strong commitment to employee wellbeing, ongoing development, and internal progression, we offer genuine, long-term career opportunities alongside industry-leading manufacturer training.

The Role

We are seeking a motivated and customer-focused individual to join our busy Service Department as a Trainee Service Advisor. This is an excellent entry-level opportunity for someone looking to build a career within the automotive industry, supported by structured training and development.

You will play a key role in delivering an outstanding customer experience, acting as the link between our customers and our workshop team in a fast-paced and friendly environment.

Key Responsibilities

• Provide a professional and welcoming experience for all customers
• Accurately capture and document customer requirements and concerns
• Carry out vehicle walkarounds and support with service inspections
• Clearly explain recommended work and service requirements
• Prepare and communicate accurate cost estimates
• Schedule service and repair appointments efficiently
• Liaise with technicians to ensure work is completed on time
• Maintain regular communication with customers, ensuring satisfaction throughout their journey

About You

• Previous customer service experience and drivers licence is desirable
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage multiple tasks
• A proactive approach with good problem-solving abilities
• Basic IT skills for system use and record keeping
• An interest in the automotive industry (knowledge is advantageous but not essential)

What We Offer

• Competitive salary with bonus opportunities
• Ongoing manufacturer and in-house training
• Clear career progression within a growing motor group
• A supportive, team-oriented working environment
• Recognition and rewards for performance and commitment
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay
• Store discount

If you are enthusiastic, customer-focused, and looking to start or develop your career in the automotive sector, we would be delighted to hear from you.