Trading Operations Manager

Food Trading Operations Manager

Act as the trusted retail voice for our Food Group, ensuring decisions are grounded in customer and colleague needs. Turn strategy into action, simplify complexity, shape commercial ideas, and embed them in stores.

Champion store insight, challenge plans for bold, achievable outcomes, and create joined up ways of working that drive exceptional customer experiences.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible. What you'll do

• Be the trusted retail voice for your cluster, ensuring initiatives are practical, simple and customer focused.
• Lead cluster trials, generate sharp insight and clear recommendations that shape wider Food Group plans.
• Drive rollout of M&S Way, embedding simple and effective processes to support store execution.
• Turn customer, store and commercial insight into clear, actionable improvements that enhance performance.
• Build strong relationships across Food Trading, Operations, Supply Chain and store leadership to enable fast, aligned decision making.

Who you are

• Strong ability to simplify complexity and produce clear, high quality communications for stores and stakeholders.
• Excellent influencing, collaboration and problem solving skills, with resilience in fast changing environments.
• Proven experience operating across multiple sites/regions with strong planning, prioritisation and execution skills.
• Commercially minded, data informed and confident using insight, AI and benchmarking to spot opportunities early.
• Confident communicator who can translate store reality into compelling insight that influences senior stakeholders and shapes decision making.

What's in it for you?

• 20% colleague discount on all M&S products and many third party brands for you and a household member after probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to performance.
• Strong pension and life assurance.
• Tailored induction and training from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year.

EEO Statement

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application so we can put steps in place to help you be at your best.