Trade Operative - Plumber

Overview

One of the UK's leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation across England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all delivered by dedicated employees committed to customer service.

Role

Trade Operative - Plumber

Location: Kingsmead Office, London, E9 - covering the London region

Salary: £37,386 - £39,354 per year

Hours: 40 per week

Responsibilities

• Carry out all types of joinery repairs from replacing a door to lifting and replacing floors, fitting kitchen units and fitting doors and windows
• Ensure tools and equipment are maintained in good condition and restocked as needed
• Respond positively to complaints and breakdowns in service delivery, resolving problems or initiating the means of resolution, and keeping customers informed
• Provide accurate and timely information on the progress of works that is easily understood by the customer

Skills and experience

• To comply with Building Safety legislation, candidates must be qualified to or undertaking NVQ Level 2 in Plumbing
• Working knowledge of Health and Safety legislation
• Good communication and customer care skills
• Ability to work to deadlines and priortise workloads
• Role involves driving on company business; a full valid UK driving licence is required

As part of the interview process, candidates must bring original certification verifying proof of qualifications. Copies and CSCS cards will not be accepted.

About us

Sanctuary Property Services provides in-house repairs and maintenance for an extensive portfolio of properties across Sanctuary. As a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values: working in an open and transparent way, creating strong partnerships with customers and delivering first-class customer service.

Benefits

We offer an attractive employment package supporting physical, mental and financial health with flexibility to tailor benefits, including:

• 25 days annual leave plus public holidays
• Pension scheme with employer contributions
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks supporting inclusion
• Role salary is £36,353 with an additional policy allowance of £1,032 per annum (rising to £38,267 with an additional policy allowance of £1,086 per annum after 12 months, subject to satisfactory performance)

Additional information

For more information please click here. View the job profile on the Sanctuary careers website. Closing Date: 16 September 2025.

If you have questions about the role or need adjustments during the application process, contact . We may close or extend closing dates depending on application numbers; early applications are encouraged.

View more details about working for Sanctuary and what we offer at Inclusion is a core value; Sanctuary is committed to being a diverse, inclusive organisation and is a Disability Confident employer. We welcome applications from diverse backgrounds and will make adjustments throughout the application process.