Trade Counter Assistant/Driver

Location: Norwich South

Salary: £13.20ph

Hours: 41.5per week - 1 in 2 Saturdays

Exciting opportunity alert! We are thrilled to announce a fantastic job opening for a Trade Counter Assistant at our bustling Trade Counter in Norwich South! If you enjoy staying active and thrive on assisting customers, this role is tailor-made for you!

Join our busy team as a Trade Counter Assistant/Driver supporting daily trade counter operations and deliveries. You will provide excellent customer service in-person and by phone, manage stock and orders, and ensure safe, timely transportation of goods. This role is ideal for an organised, reliable individual with a full UK driving licence and experience in customer-facing retail or warehouse environments.

Key responsibilities - trade counter assistant and driver

• Serve trade and retail customers at the trade counter, including processing sales, providing product advice and checking stock availability.
• Receive and unpack deliveries, label and store stock correctly, and rotate inventory to maintain stock integrity.
• Prepare customer orders and pick lists accurately for collection and delivery.
• Carry out local deliveries and collections safely using company vehicles; load and unload goods and secure loads appropriately.
• Operate point-of-sale (POS) systems and process cash, card and account transactions following company procedures.
• Maintain a clean, safe and organised counter and yard area including basic housekeeping and waste disposal.
• Support stocktakes and regular cycle counts, reporting discrepancies to management.
• Provide phone and email support for customer enquiries, order tracking and basic product specification queries.
• Adhere to health and safety policies, manual handling procedures and vehicle checks before each shift.

Essential skills and experience - trade counter and driving

• Full UK manual driving licence with a no more than 6 points; experience driving vans or light goods vehicles is preferred.
• Previous experience working at a trade counter, in retail, warehouse or distribution is desirable.
• Strong customer service skills with clear verbal communication and a professional manner.
• Basic numeracy skills for handling cash transactions and counting stock.
• Ability to work independently and as part of a small team, prioritising tasks during busy periods.
• Physically fit and able to lift and carry heavy items in line with manual handling guidance.
• Proficient with basic IT systems, email and stock control/POS software.
• Good attention to detail and commitment to delivering accurate orders and paperwork.
• MOST IMPORTANTLY a can-do attitude and a desire to learn!

Working hours, pay and benefits - trade counter assistant role

• Christmas shutdown
• Industry leading salary with open-ended bonus
• 33 days holiday (inc B/H)
• Excellent opportunities to develop and grow your career
• Free life assurance
• Employee discounts

What Our People Say:

"I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat."

"Since starting at GAP the business has continuously grown which meant the staff have progressed and grew with the company. The owners are great and kept it a family run place to work - no one is just a number."

"GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it's like a family not just a work place!"

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.