TOYS - Key Account Manager US & UK Support

About Our Client

My client are a well-established, premium brand within the Toy Industry. They are dedicated to providing high-quality products and exceptional service to their customers. They've combined creativity, craftsmanship and ethical manufacturing to create imaginative play experiences and are distributed in >50 countries!

Job Description

The Basics

• Manage and nurture relationships with key accounts within UK Retail and Gift amongst the US and UK markets.
• Develop and implement strategies to achieve sales targets and business objectives.
• Act as the main point of contact for client inquiries and ensure timely resolutions - work closely with the US Sales team - assist with product updates, forecasting and trade show planning - to maintain brand consistency and operational alignment.
• Identify new business opportunities to expand the client base - this is a hands on commercial role, best suited to a confident relationship builder who thrives in a fast paced environment.

Account Management (UK)

• Manage and nurture relationships with key accounts within UK Retail and Gift amongst the US and UK markets.
• Develop and implement JBPs, and strategies to achieve sales, margin and distribution targets.
• Present new product ranges, negotiate listings and secure promotional opportunities.
• Analyse sell through data, stock levels, and market trends to identify growth opportunities.
• Collaborate with operations and marketing teams to ensure on time in full delivery and strong brand presentation.
• Attend annual trade shows + key industry events.

Team Coordination (US)

• Support the US Sales + Operations team with information sharing, forecasting and planning for Key Accounts.
• Coordinate updates on product availability, pricing and promotional activity.
• Provide materials, reports and data as needed to ensure consistency across regions.
• Assist with virtual or in person trade shows and presentations as required.

Commercial Planning & Reporting

• Deliver accurate account forecasting and sales analysis for UK Accounts.
• Track KPIs and provide regular reports to the Sales Director.
• Manage Account Level trade spend and ensure positive ROI on promotional activity.
• Identify and share commercial insights to improve profitability and efficiency.

Collaboration & Brand Representation

• Work cross functionally with UK Sales, Marketing, Operations, and Finance to achieve sales and service goals.
• Be a Brand Ambassador - Trade Events, Customer Meetings, Product Presentations etc.
• Provide customer and market feedback to influence product and commercial strategy.

Essential

• Ideally 3 years in KAM / NAM role.
• Proven success managing retail and/or gift sector accounts.
• Strong commercial but customer first approach.
• Excellent communication.
• Full UK Driving Licence.

Desirable

• Experience with ACT! CRM.
• Experience in the TOY/GIFT/Children's product sector.
• Understanding of sustainable consumer brands.

The Successful Applicant

• Proven experience in a sales or account management role within the retail industry.
• Understanding of the US and UK markets.
• Excellent communication and negotiation skills.
• Ability to build and maintain strong client relationships.
• Strategic thinking and a results driven mindset.
• Proficiency in using CRM software and sales tools.
• Capability to work independently and collaboratively with teams.

What's on Offer

• Competitive salary ranging from £40,000 to £50,000 per annum.
• MUST BE COMMUTABLE TO EAST MOLESLEY.
• Circa 15% bonus (performance based commission/bonus).
• Permanent position offering job stability.
• Work within a supportive and innovative company culture in East Molesey.

This is an excellent opportunity for a motivated individual to excel as a Key Account Manager US & UK Support in the retail industry. If you are based in East Molesey or nearby and ready to take on this rewarding role, we encourage you to apply.