Total Loss Administrator

Reference: JUN

Location: Huddersfield

Salary: £24,854 per annum; starting from £24,854.98. Opportunity to increase with experience and includes a generous bonus scheme.

Joining our team as a Total Loss Administrator, you'll ensure vehicle inspections are scheduled promptly, review claims, and make decisions while working closely with our in-house engineers. With a proactive approach, you'll manage claims efficiently, engage in challenging conversations with our repair network, insurers, fleet, and third party customers, and tailor processes for optimal client satisfaction. Your inventive solutions will expedite claims settlements while maintaining exceptional customer service standards.

Join FMG as a Total Loss Administrator and enjoy some outstanding benefits

Salary - Starting from £24,854.98 per annum with opportunity to increase as your experience grows, enhanced by a generous bonus scheme based on your individual and business performance.
Annual Leave - Start with 24 days, increasing to 26 days with service. You'll also have public holidays plus an extra day's leave to celebrate your birthday!
Pension - Employer contributions of 3%
Financial Benefits - Free life assurance, a save as you earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
Wellbeing Services - Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in new offices with modern break out areas, free car parking, on site canteen, kitchen facilities, TV area, and shower facilities for those who want to cycle to work.
FMGive - A fully paid working day each year dedicated to volunteering support for amazing local charities! Involved in fundraising events that regularly take place in and out of the office.
Motoring Benefits - Exclusive employee vehicle leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

• You'll be self motivated, with an eye for detail and proven problem solving skills.
• You'll gain genuine satisfaction from finding ways to continually provide exceptional customer service.
• You're an outstanding communicator, with strong questioning and listening skills, together with excellent negotiation skills.
• You're able to challenge information to get the best result for our customer whilst quickly developing rapport with customers and suppliers over the phone.
• You're comfortable working on computers, including the use of bespoke systems along with Microsoft packages.
• Experience in the insurance industry would be advantageous but is not essential as all training will be provided.

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.