Tiler - Responsive Maintenance

The role covers the North West region, including Liverpool, St Helens and Warrington.

Responsibilities

• Carry out all types of tiling work both internally and externally, including remedial repairs and maintenance works.
• Deliver high-quality repairs and maintenance services to customers across domestic properties and sites.
• Undertake associated multi-skilled tasks including plastering, painting and joinery where required to support a 'one job one visit' approach.
• Plan and organise workloads effectively, ensuring appointments and response times are met.
• Operate within scheduled appointment systems, liaising effectively with customers and colleagues to coordinate works.
• Use IT systems and communication devices to receive instructions, complete works orders and order materials.
• Diagnose repair issues, identify appropriate solutions, and communicate effectively with customers regarding works required.
• Supervise and support apprentices, trainees and other colleagues where required.
• Maintain company vehicles, stock, tools and equipment to agreed standards.
• Work collaboratively with Customer Services teams, contractors and colleagues to ensure works are coordinated effectively.
• Ensure all work is completed in line with health & safety, quality and compliance requirements.
• Participate in training, development and out-of-hours rotas where required.

Qualifications

• City & Guilds or NVQ Level 2 in Tiling or a related trade discipline.
• Valid CSCS card.
• Full UK driving licence.
• Experience of building maintenance and repair works.
• Strong customer service and communication skills.
• Ability to work independently, manage workloads and use initiative.
• Flexible and adaptable approach to work.
• Commitment to health & safety, quality and excellent service delivery.
• Ability to work alone with minimal supervision and maintain high standards at all times.
• Commitment to equality, diversity and delivering a customer-focused service.

Pre employment checks

• Right to work verification
• Qualification certificate check (where applicable)
• Two completed references
• Occupational Health questionnaire
• Fit for Work DBS check (if required)
• Completion of all new starter documentation including signed terms and conditions