Ticketing Manager (Football)

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic football club, playing in the Premier League and Women's Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that's always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that's the beating heart of North Tottenham's transformation. More than just a football ground, it's an engine of change - creating 4,000 jobs and injecting £300 million into the local economy every year.

We're at our brightest when we're all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Job Purpose

To manage the day-to-day operations of the ticketing function for home and away matches for the Men's First Team, and lead on the ticketing planning and sales for Tottenham Hotspur Women. Key responsibilities and involvement will include manifest management, ticket fulfilment and development and integration of new technology and procedures.

Key Responsibilities

• Manage our team that is responsible for the set up and delivery of ticketing for all of our first team fixtures.
• Contribute to our ticketing strategy across Men's and Women's football.
• Plan and execute process and system enhancements relating to the ticketing operation.
• Ensure robust processes are in place to ensure the optimal delivery of all ticketing services to supporters while minimising risk.
• Oversee the planning and delivery of all ticketing tasks required to successfully deliver our annual renewal processes and the allocation and sales process of tickets for all home and away fixtures throughout each season.
• Manage the relationship with our ticketing and access control partners to ensure a smooth delivery of services to supporters.
• Work with internal partners to ensure that all ticketing requirements and obligations are delivered.
• Oversee the matchday ticketing operation to ensure a smooth delivery and the swift resolution of any ticketing issues
• Liaise with internal partners and the venue's ticketing partner on the development of new and improved processes to improve the guest experience
• Produce regular ticketing and related reports
• Manage event set up on the ticketing system, including pricing, allocations and fulfilment
• Contribute to marketing and comms strategy for first team fixtures
• Support the wider Ticketing team, sharing workload in times of pressure

Skills & Experience

• Experienced working at a senior level with ticketing systems, within the sporting and entertainment industry
• Proven ability to work in a high-pressured environment, with competing priorities, stakeholders and deadlines
• Strong leadership, and management skills
• Project management
• Excellent and proven face-to-face customer service skills
• Excellent general IT literacy
• Proven strong written and verbal communication skills

Personal Attributes

• Thinks ahead, generates ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to accurate, high standards, takes responsibility
• Naturally organised, with a drive and flair for efficiency
• Outstanding attention to detail and a methodical manner
• Able to work under pressure while maintaining standards and a positive attitude
• Strong commitment to and demonstrated success in delivering a high level of customer and fan experience

Our values that bind us

DREAM THE IMPOSSIBLE - Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME - Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY - Win the right way, never at all costs.

Our Responsibility to you

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.