Ticketing and Sponsor Liaison Manager

Job Title

Ticketing and Sponsorship Liaison Manager

Job Family

Eden Sessions Ltd / Commercial Sales & Events

Job Ref

TBA

Role Purpose

Manage ticketing for the Eden Sessions annual series of concerts at the Eden Project in Cornwall and liaise with sponsors regarding activation delivery and guest list requirements. Report to the Head of Commercial & Events Manager to maximise ticket revenue across all Sessions packages. Act as a liaison point for Sessions sponsors, facilitating on site activations and VIP hosting, alongside the wider Sessions and Events teams.

Key Accountabilities

• Plan and co ordinate the set up and delivery of the Eden Sessions ticket sales and manage associated inventories and allocations to maximise capacity and revenue, including reviews around pricing structure.
• Manage allocations to various groups (including sponsors), guest lists, comps, booking fees, internal orders and ticket ballots in liaison with key Sessions team members.
• Manage the complimentary and paid for ticket process and associated finances with ICT and the Finance team.
• Identify VIP package upgrade opportunities and develop and facilitate marketing of these across a suite of communications techniques, including on site.
• Collaborate with the Events team and under the direction of the Head of Commercial & Events, act as liaison point for sponsors and other ticket holders of the Sessions VIP hospitality packages, and help host and look after sponsors and other VIP guests at the Sessions shows.
• Liaise with Sponsors and their appointed delivery partners to develop concepts and ensure smooth install and operation of their event activations with the Eden Operations Team and the Production Manager.
• Collate and prepare review documentation incorporating Sessions statistics and research for sharing with Sponsor partners.
• Assist the Sessions Booker with liaison with artist agents and management to secure assets, approvals etc., and liaise with the Eden marketing and digital teams on all Sessions communications.
• Work with sustainability manager, production manager and other key stakeholders to review the regenerative sustainability of the Sessions and identify and develop opportunities to become carbon positive by 2030.

Demands of the Role Education and Qualifications

Bachelor degree level or equivalent.

Knowledge and Skills

The jobholder will ideally have at least 2 years' experience of live event ticketing and hospitality in a live events, venue or promoter business; working at a senior level. Experience in managing complex ticket allocations, pricing and revenue management is essential. Specific experience in executive level stakeholder liaison/VIP/sponsor liaison is highly desirable. High levels of numeracy required, including proficiency with Excel and PowerPoint. Demonstrated strong project management skills.

Decision Making

The role requires independent thinking and decision making, with the ability to refer matters for manager decisions only when outside the agreed scope or requiring a supported decision.

People and Asset Management

Shared responsibility for the security and confidentiality of paper based records and computerized data, including customer/client details and very confidential information within this post.

Budget Sign Off

£5 000.

Communication and Visitor Experience

Highly developed and polished communication skills across a wide spectrum of interactions, with senior level written and verbal communication essential.

Operational Environment

Office based at The Eden Project in Cornwall. The role requires evening work during the Sessions shows period; some home working can be discussed.