Test Centre Manager

Hours of Work: 37.5 hours weekly, Monday - Saturday

SUMMARY

The Test Centre Manager is responsible for overseeing test administration, facility maintenance, financial practices, personnel management and reporting to Senior Manager, Operations .

DUTIES & RESPONSIBILITIES

• To ensure that the facilities, operations and performance at the assigned test centres meet the standards of Prometric and its testing clients.
• To plan working rotas and supervise Test Centre Administrators
• To act as a TCA to administer tests
• To supervise security/verification precautions of test candidates arriving for registration, ensuring that identification etc. is carried out correctly.
• To answer telephone enquiries and provide information about testing to candidates.
• To support operations and technical personnel with data communications, ensuring that these are successfully completed.
• To file irregularity reports for unusual situations or complaints.
• To calculate and approve timesheets and expenses for all staff, submitting to the Senior Manager at appropriate times.
• To provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM will also be responsible for holding keys to the testing facility.
• To operate the Digital Video Recording System and to train all staff to use the system
• To actively participate in Prometric quality assurance, audit programs and other company initiatives as a flexible team player.
• To maintain a working knowledge of policies, practices and procedures.

QUALIFICATIONS & EXPERIENCE

• Flexibility regarding hours and support additional business activities which may include attending other locations
• Customer Service experience
• Ability to meet commitments
• Responsiveness to management direction.
• Excellent interpersonal skills
• An ability to operate as part of a team.
• A good general standard of education with a minimum grade C or above in GSCE (or equivalent) English and Maths