Terminal Manager

Are you a strategic and inspirational leader with a passion for delivering world-class customer experiences in a dynamic retail environment? World Duty Free, part of Avolta, a global leader in travel retail, is seeking a Terminal Manager to lead our terminal operations and drive exceptional performance.

What's in it for you?

At World Duty Free, we reward great work and care about your wellbeing. Enjoy bonus schemes, significant staff discounts through our Emporium, and health support with Medicash, covering dental, optical, virtual GP, and more.

You'll also benefit from:

• Lifestyle perks - 25% off with O2 Open, discounted travel, workplace parking, and savings through the Ride to Work scheme
• Financial support - Pension scheme, season ticket loans, refer-a-friend rewards, and tax-efficient charity giving
• Exclusive extras like tester sales and staff shopping events

Join us and enjoy benefits that truly make a difference.

Key Responsibilities:

• Lead and inspire the Terminal Management team to drive high performance and growth.
• Create an exceptional experience for customers and employees, aligned with Avolta's brand.
• Develop top talent with targeted coaching and personalized plans.
• Deliver premium service and retail standards consistently.
• Build strong airport partnerships to unlock new business opportunities.
• Manage terminal P&L and exceed EBITDA goals.
• Analyze sales and resolve challenges quickly to boost results.
• Drive performance with an effective Sales Incentive Programme.
• Ensure safety, compliance, and strict inventory control.

About You:

• Proven experience in leading large teams within a high-volume, fast-paced retail or hospitality environment.
• Strong commercial acumen with the ability to manage budgets, drive profitability, and maximize revenue streams.
• Exceptional people management skills with a passion for developing talent and creating a positive workplace culture.
• Customer-focused mindset with a commitment to service excellence.
• Highly analytical with the ability to interpret data and implement performance-driven strategies.
• Strong stakeholder management skills and experience working with external partners.

World Duty Free offers comprehensive induction and training to ensure a successful start. You'll work alongside experienced colleagues who will support your growth and career development.

We believe that dedicated colleagues are key to our success. We aim to treat you with respect, engage you in your work, help you grow your skills, and recognize your contributions. Learn more about our benefits and values at .