Tenant Liaison Officer

About the Company

Our client is one of the UK's largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low carbon technologies.

Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis

The Role

As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes.

Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally.

Key Responsibilities

• Provide support to residents before, during and after works to their homes
• Act as the main point of contact for residents during projects
• Identify vulnerable tenants and ensure additional support is provided
• Arrange and manage access appointments for works
• Carry out resident inductions and property condition surveys
• Organise and attend consultation and engagement events
• Maintain resident records in line with GDPR requirements
• Work closely with site teams, subcontractors and clients to resolve issues
• Support community engagement and social value initiatives

Requirements

• Minimum 1 year experience in a customer-facing role within the construction industry
• Liaison Officer experience is essential
• Strong communication and customer service skills
• Good organisation and problem-solving abilities
• Understanding of health & safety on construction sites
• Basic knowledge of GDPR and data protection
• Full UK driving licence

Desirable:

• Experience working with housing associations or social housing
• Understanding of retrofit or energy efficiency works

Personal Attributes

• Friendly, approachable and empathetic
• Proactive and organised
• Reliable and able to meet deadlines
• Able to work independently and as part of a team

If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.