Tenancy Manager

Job Title: Tenancy Manager

Location: Crowthorne House (2 days from home)

Brand: LRG

Salary: £26,000 basic plus £1,000 objective bonus (£250 quarterly)

Hours: 08:30am - 17:00pm

About LRG:

LRG is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Head of Tenancy Management, LRG is seeking a Tenancy Manager to join a dedicated and dynamic team based at Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. Your responsibilities include acting as a point of contact for non-managed landlords, assisting with inquiries, booking check-out and compliance appointments, administering end-of-tenancy deposits, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities:

1. Provide excellent telephone and written communication.
2. Ensure the non-managed check-out process is followed and communication is sent via the Depositary site.
3. Ensure compliance with legislation and company processes when landlords request us to organise compliance checks.
4. Book check-out appointments and communicate the end-of-tenancy process to landlords and tenants.
5. Contact landlords and tenants two weeks prior to check-out to ensure understanding of the process and time frame.
6. Handle deposits under the No Deposit Scheme.
7. Collaborate with team leaders, head of centres, and branch network to understand reasons for lost units.
8. Maintain high levels of communication with internal and external customers.
9. Act as a consistent contact point for non-managed clients.

What We Are Looking For:

1. Excellent communication skills, both written and verbal.
2. Professional telephone manner.
3. Strong organisational skills, time management, and attention to detail.

What We Offer:

1. Opportunities for career growth and advancement within the company.
2. Market-leading training and ongoing professional development.
3. Access to a diverse property portfolio.
4. Supportive and collaborative team environment.

Benefits:

1. Competitive salary and incentives.
2. Quarterly and annual awards, including trips abroad.
3. Salary sacrifice pension scheme.
4. Generous holiday allowance, increasing with service.
5. Parental leave and fertility policies.
6. Staff discounts.

Equal Opportunities:

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.

Note: LRG does not engage recruitment agencies for hiring. All openings are managed directly by our internal recruitment team. Unsolicited CVs or referrals from agencies will not be considered.