Tenancy Engagement Coordinator

We are recruiting for a Tenancy Engagement Coordinator who is compassionate and proactive to help vulnerable residents sustain their tenancies and achieve financial stability.

• Location: Southend-on-Sea
• Salary: £26,873 - £31,364 per annum, (depending on experience)
• Hours: Full-time, 37 hours per week
• Closing Date: 25th July 2025
• Interviews: 5th August 2025

About the Role

This is a rewarding opportunity to make a real difference in people's lives by supporting vulnerable residents, including those affected by homelessness, in maintaining their tenancies and developing financial resilience.

As a Tenancy Engagement Coordinator with the charity, your role will centre around early intervention, income management, and resident empowerment. You will work directly with tenants to prevent rent and service charge arrears, provide practical advice and support around budgeting and benefits, and collaborate with other teams and agencies to address the root causes of financial instability.

Key Responsibilities:

• Monitor rent and service charge accounts to identify and address arrears early.
• Provide personalised support to tenants, including developing manageable repayment plans.
• Deliver one-to-one sessions to promote financial literacy and tenancy sustainment.
• Support residents in accessing welfare benefits, grants, and budgeting advice.
• Build positive, trusting relationships with residents to encourage engagement and empowerment.
• Work with internal and external stakeholders to provide holistic, trauma-informed support.
• Maintain accurate records and produce reports on case progress and risks.
• Assist with general housing finance admin and arrears reporting as required.

About You

You'll be someone who genuinely cares about people and can balance empathy with a clear focus on sustaining tenancies and promoting independence. You'll be confident in working with vulnerable individuals who face complex challenges, and you'll thrive in a role where no two days are the same.

You will have:

• Experience supporting vulnerable people or those affected by homelessness.
• Understanding of rent arrears management and service charges in supported accommodation.
• Knowledge of welfare benefits including Universal Credit and Housing Benefit.
• Strong communication and interpersonal skills, with the ability to build trust and de-escalate conflict.
• A person-centred, non-judgmental, and trauma-informed approach to support work.
• Good organisational and IT skills, with the ability to manage a varied caseload.
• Desirable experience includes working in housing, income recovery or hostel environments, and using housing management systems.

About the Organisation:

The charity is a well-established provider of supported accommodation and homelessness services. Based in Southend-on-Sea, we work with individuals experiencing homelessness or at risk of losing their tenancies. We help people regain stability and move forward with confidence by offering tailored support, safe housing, and opportunities for personal development.

Other roles you may have experience of could include:
Tenancy Support Worker, Housing Support Officer, Income Recovery Officer, Rent Arrears Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Caseworker, Housing Advice Worker, Welfare Rights Advisor.