Tenancy and Leasehold Officer

Tenancy and Leasehold Officers

Salary: £37,747 - £40,423

Hours: 37 hours per week (may be required to work out of hours)

Location: Office based Wolverhampton and, in the community

Job Type: Permanent

Overview

This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods -supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live.

Key Responsibilities

• Deliver a high-quality, customer-focussed tenancy and leasehold management service
• Conduct regular visits and community engagement
• Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate-based concerns
• Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies
• Identify and reporting estate issues and ensuring action is taken
• Build strong relationships with residents, colleagues and partners
• Maintain accurate case records and ensuring all actions align with policy and good practice

About you

• Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first-hand?
• Are you confident managing face-to-face conversations, estate issues and tenancy challenges head-on, rather than working behind a desk?
• Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen - while also being a strong team player who collaborates well with colleagues?
• Are you looking for a role that is fast-paced, varied and entirely community-based?

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company.If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

Reports To: Tenancy and Leasehold Managers

Closing date: 16 April 2026

Interview date: 24 April 2026

Contact for an informal discussion / more information:

Emma Thomas

Attached documents

Tenancy & Leasehold Officer Job Description - December 2023.pdf