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Temporary Part-time Customer Service Advisor

Posted 8 hours 55 minutes ago by Machine Mart Ltd

Permanent

Part Time

Temporary Jobs

Nottinghamshire, Nottingham, United Kingdom, NG1 1

Job Description

Responsibilities

To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support
To meet the customer's needs by planning and organizing the solution, dealing effectively with individual situations
To ensure that customer care standards are being met
To liaise with our retail stores, internal departments and the management team
Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team
Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times
To process departmental administration in a professional manner
Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers
To communicate effectively and precisely with other colleagues.
To report possible product quality issues to the Service Management Team.
Reply to correspondence and other communications where appropriate, as directed by the management team.
Promote and maintain safe working practices in all areas
Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
Any other reasonable duties as required

Limits to Authority

Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.

What you'll get in return for your commitment

Staff Discounts
Healthcare Cash plans
A company pension scheme
Life Cover
Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
Role specific training and development
Proactive promotion of internal candidates
Paid Breaks
Free Tea & Coffee