Temporary Customer Service Coordinator

Temporary Customer Service Coordinator

ASAP - Ongoing

Salford, Manchester
Parking onsite and close to tram stops

Monday-Friday (May include the odd Saturday and take a day off in lieu)

10am-7pm (Saturday hours will be different)

Fulltime in the office

£13 per hour

Are you ready to jump into a dynamic and fast-paced environment? Our client, a leading UK-wide logistics company, is on the lookout for a Temporary Customer Service Coordinator to help deliver exceptional same-day and time-critical services. If you thrive in a busy atmosphere and are eager to take on a role that could pave the way for future client account management, this opportunity is for you!

Responsibilities

• Coordination: Meet customer Service Level Agreements (SLAs).
• Supporting Drivers: Address and resolve day day queries from drivers to ensure seamless operations.
• Collaborating with Colleagues: Work closely with teams across operations and control to streamline processes and enhance service delivery.
• Updating Systems: Keep systems updated accurately to reflect real time data.
• Adapting to Changes: Be ready to adjust plans and priorities as the day evolves to meet the customers' needs.
• Meeting Customer Requirements: Ensure that individual customer requirements are met with precision and care.

Qualifications

• Experienced: Previous experience in a busy operational or customer service environment is essential.
• Confident Communicator: You should be able to juggle multiple tasks while keeping communication clear and effective.
• Organised and Accurate: An eye for detail is crucial, along with comfort in using various systems.
• Tech Savvy: Basic Microsoft Office skills are necessary to perform your duties efficiently.
• Experience in logistics or courier operations is helpful, but not essential - we're more interested in the right attitude and approach.

Benefits

• Exciting Environment: Work in a lively and vibrant atmosphere where no two days are the same!
• Growth Opportunities: This role is not just about the present; it's a stepping stone to future career advancements in client account management.
• Be Part of a Leading Network: Join an organisation that's part of a renowned international network and is continuously growing and evolving.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.