Temporary Accommodation Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve

Redditch Borough Council is looking to recruit an experienced and motivated Temporary Accommodation Officer to suport a busy Temporary Accommodation service.

This is a key frontline role providing safe, suitable temporary accommodation across the borough for households experiencing homelessness and acts a key link between the residents and homeless officers

Key Responsibilities

• Carry out regular visits to temporary accommodation properties to assess condition, occupancy, and compliance
• Ensure properties meet health & safety standards through regular inspections
• Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary
• Manage occupation charge accounts and take action as required
• Support placements by verifying suitability of accommodation for households
• Maintain accurate records of visits, inspections, and follow-up actions and meet performance targets
• Support the team leader and homelessness team with placement decisions
• Support vulnerable households, referring to appropriate statutory and voluntary services where needed
• Monitor occupancy levels and report unauthorised use or breaches of agreement
• Work collaboratively with internal and external agencies
• Assist with move-on planning and reducing reliance on temporary accommodation

Due to the operational demands of the service this post is predominantly field based

Skills & Experience

• Experience in temporary accommodation, tenancy management, or a housing related field (essential)
• Confidently apply and interpret homelessness legislation and temporary accommodation duties (essential)
• Strong communication and interpersonal skills
• Ability to deal confidently with vulnerable clients and challenging situations
• Good attention to detail and accurate record keeping
• Ability to prioritise workload and manage a field-based role effectively
• Full UK driving licence (or ability to travel between properties)

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Closing date for receipt of completed applications: 5 July 2026 (Midnight)