Temporary Accommodation Officer

Temporary Accommodation Officer

We are recruiting for a Temporary Accommodation Officer to join a busy Housing team within a Local Authority in the West Midlands. This role will support the Housing Options team in managing temporary accommodation for households experiencing homelessness.

Key responsibilities

• Assisting with property sign ups, issuing keys or fobs, and ensuring residents understand the terms of their licence agreement and expectations while living in temporary accommodation.
• Monitoring occupancy and managing rent accounts by preparing weekly rent statements, carrying out occupancy checks, and reporting any rent arrears or payment issues to Housing Options Officers.
• Recording and reporting any anti social or unacceptable behaviour, serving warning letters or Notices to Quit when required, and attending lock changes or police requests where necessary.
• Carrying out health and safety checks across temporary accommodation properties, ensuring repairs are completed promptly, undertaking weekly fire alarm testing, and arranging periodic fire drills.

Qualifications

We are looking for a professional and organized individual with strong communication skills who can deliver a high level of customer service to households during what can often be a difficult and stressful time. Previous experience within housing, homelessness, or tenancy management, particularly within a local authority environment, would be advantageous.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.