Temp Customer Service Coordinator

Temporary Customer Service Coordinator

Start Date: September

End Date: December

Working hours: Full-time office based working 40 hours per week

Pay rate: £14.42ph

Location: Close to Tower Bridge

Our client, a leading organisation in the Food and Beverage industry, is seeking a dedicated and enthusiastic Customer Service Coordinator to join their dynamic team. This temporary position offers a chance to contribute to a vibrant workplace.

Key Responsibilities

• Processing orders received from various customer segments, including Private Customers, On-Trade, Trade, Catering & Hospitality, and the Sales Team


• Responding to customer service queries with professionalism and care


• Ensuring orders are processed to meet daily cut-off times


• Monitoring and managing orders placed on the organisation's website


• Updating invoices and credit notes accurately and promptly

Specific Duties

• Efficiently processing customer orders directly or through the Sales Team


• Handling customer call-off requests for stock held in storage


• Taking ownership of customer complaints and documenting resolutions


• Releasing website orders and updating customer price lists


• Arranging collections for returns and processing invoices


• Supporting the Sales Team with various administrative tasks

Essential Requirements

• Excellent communication skills


• Proficiency in data inputting, with a keen attention to detail


• Proficiency in Microsoft Word, Excel, and Outlook


• Experience with AX