Telesales / Customer Service Operator

Overview

Telesales & Customer Service Operator - a role focused on completing a daily outbound diary, building relationships with customers, retaining existing accounts, reporting technical faults, upselling products and introducing new lines. The position requires handling a high volume of incoming calls that include customer complaints, queries, orders, etc., contacting potential customers, processing orders and arranging deliveries.

Main Duties

• Ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• Convert incoming calls to planned outbound calls.
• Maintain a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive service.
• Promote the sale of LWC Drinks' own brand products.
• Maintain strong relationships with account managers, supporting new business acquisition and administrative needs.
• Build relationships with weekly telesales customers as a regular point of contact.
• Promote from our promotional brochure and upsell specific drives.
• Target specific customers with relevant products.
• Handle certain administration duties within the office - confirmation, sorting post, filing, processing orders.
• Plan calls and target gaps in supply using relevant systems.

Knowledge and Experience

• Excellent customer service skills.
• Proficiency with Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Good teamwork skills.
• Strong communication and relationship building skills.
• Good product knowledge.

Additional Information

• Working hours: Monday to Friday, 9:00AM to 5:00PM, with a weekend rota requiring availability on Saturdays and Sundays from 8:00AM to 4:00PM.