Telephony / IT Account Manager

Telephony / IT Account Manager

Our client is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save their customers time and money. Established in 2005, they have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join their team and help grow the business.

The Role

As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development.

As an Account Manager, responsibilities will include:

• Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction.
• Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet).
• Engage clients on Cyber Essentials readiness and promote secure telephony solutions.
• Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity.
• Maintain accurate CRM records and follow up on leads from campaigns and outreach lists.

Requirements

Essential:

• Previous experience working in a B2B outbound role, ideally in Telecoms or IT.
• Confidence in discussing technical products with non-technical clients.
• A proactive mindset with a focus on growth and client success.
• Passionate with excellent rapport skills.
• Good organisational and planning skills.
• Self-motivated with the drive to be successful.
• Excellent verbal and written communication skills.
• Both a professional telephone manner, and comfortable being on the phone / conducting webinars for most of the day.

Desirable:

• Understanding of telephony and connectivity solutions.
• Awareness of Cyber Essentials and its relevance to secure communications.
• Account Manager or outbound sales experience, within a business-to-business setting.
• Experience building and maintaining relationships with clients and suppliers.

Hours:

Full Time Monday to Thursday; 9:00 - 17:30 Friday; 9:00 - 16:30

Salary will be £25,000 - £30,000 dependent on experience, with quarterly team bonus, uncapped commission, and 20 days holiday rising to 25 plus Bank Holidays.