Telecoms Account Manager Customer Success

SER-IN is seeking a Customer Service / Account Manager in Manchester for a dedicated, office-based role. You will own a portfolio of customer accounts, drive service excellence, and collaborate with cross-functional teams to resolve queries and manage renewals.

This is an opportunity to grow within a telecoms-enabled business. The role emphasizes building lasting relationships, handling onboarding through ongoing account management, and meeting KPIs for customer satisfaction and account growth