TechOps Support Specialist

Overview

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We're not about selling products - we want to solve problems and change lives through Monzo.

Our TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, TechOps Support specialists are often the first point of contact for anyone needing help, whether it's fixing a technical problem, setting up a new device, or getting a quick answer. We're focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don’t just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive.

Responsibilities

• Deliver an amazing service to Monzonauts so they can do their best work for our customers.
• Answer technical queries and questions in Slack and other channels.
• Help people resolve issues face to face or via video call.
• Order laptops and peripherals and deliver onboarding sessions for new Monzonauts.
• Perform basic admin actions across SaaS platforms.
• Work in a technical team handling a wide range of issues daily and effectively communicate technical solutions to diverse audiences.
• Present technical information to groups and contribute to an inclusive support environment.
• Troubleshoot macOS and have a foundational understanding of basic networking.
• Be eager to learn and share knowledge with others.

Qualifications

• Experience troubleshooting macOS and comfort with basic networking.
• Ability to communicate technical solutions to people with varying levels of technical expertise.
• Experience in managing macOS, Windows or ChromeOS devices using mobile device management is a bonus.
• Experience in Google Workspace or Slack administration is a bonus.
• Experience automating common tasks or programming (e.g., Python) is a bonus.

What's in it for you

• £35,000 - £50,000 salary range plus share options.
• Role based in London with on-site work at least 4 days a week; option to work from home occasionally.
• Flexible working hours and trust to manage hours to fit your role and team needs.
• £1,000 learning budget each year for books, courses and conferences.

Application process

• 30-minute interview with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 2-3 weeks. We will be as flexible as possible to fit your schedule.

We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You’ll hear from us throughout the process. If you have questions, please contact . We can accommodate accessibility needs and disabilities on request.

We will close the role once we have enough applications for the next stage. Please submit your application as soon as possible.

Equal opportunities

Diversity and inclusion are a priority for us. We strive to create an inclusive environment and support our people to grow at Monzo. You can read more in our Diversity and Inclusion Report and Gender Pay Gap Report.

We are an equal opportunity employer. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status.

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