Technology Operations Lead - (Events)

A major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments.

This role sits between internal Technology teams, commercial teams and external service providers. You'll ensure that what's agreed with customers, what's technically feasible, and what's delivered operationally are fully aligned.

Key Responsibilities

• Review customer technology requirements
• Validate feasibility with internal teams and external providers
• Identify risks early and escalate where needed
• Ensure services sold align with technical standards
• Act as the on-site technology point of contact
• Troubleshoot and resolve connectivity issues (Wi-Fi, wired, endpoint, VPN, DHCP/DNS)
• Coordinate incident response with technical teams
• Maintain awareness of service performance
• Communicate clearly with both technical and non-technical stakeholders
• Balance customer expectations with operational constraints
• Lead service debriefs
• Review performance and incidents
• Contribute to service improvements

What You'll Bring

• Experience supporting technology for live events (venue, exhibition, conference, hospitality or similar)
• Strong understanding of enterprise IT and networking fundamentals (Wi-Fi, TCP/IP, DHCP, DNS, VPNs, endpoints, service delivery)
• Experience coordinating incident response in high-pressure environments
• Ability to manage multiple stakeholders
• Clear communication with technical and non-technical audiences
• A calm, structured approach during live issues

If you're excited by the challenge of coordinating technology for live, business-critical environments and want a role where no two days are the same, we'd love to hear from you.