Technology Manager

The Role

Technology Manager is responsible for leading technology operations across a multi-site hospitality business, including both own-brand and franchise partners. This role ensures that technology solutions support operational excellence, guest experience, and brand standards. The Technology Manager oversees IT operations, manages hospitality systems, and drives technology projects such as new site openings and system integrations.

What you'll be doing

• Oversee day-to-day technology support for own-brand sites, and franchise partners.
• Ensure timely resolution of incidents and service requests through effective help desk management.
• Maintain asset inventory, software licensing, and deployment processes.
• Collaborate with the Service Delivery Manager to align technology services with operational needs and ensure consistent service delivery across all sites.
• Develop and manage a robust New Site Opening process, coordinating with internal teams, franchise partners, and third-party vendors.
• Ensure smooth deployment and integration of hospitality systems (e.g., POS, PMS, reservations, loyalty platforms).
• Standardise technology solutions across own-brand and franchise locations to maintain brand compliance.

What you bring

• Excellent leadership and stakeholder management skills.
• Strong problem-solving and decision-making ability.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.
• Effective communication and vendor negotiation skills.

Required:

• Bachelor's degree in IT, Computer Science, or related field.
• 3+ years of experience in technology or IT operations, including 2+ years in a leadership role.
• Experience managing technology in a multi-site or hospitality environment.
• Strong understanding of hospitality systems (POS, Loyalty, KDS).

What's in it for you

• Impact from day one: Your decisions keep our sites trading and our guests happy.
• Freedom & flexibility: Field-based autonomy, blended with supportive HQ touchpoints.
• Career runway: Learn from industry pros, gain airport-specific expertise and grow with TRG.
• People you'll like: Down-to-earth teammates who work hard, solve fast and have fun doing it.
• Travel covered: We'll pick up the tab for the miles (and flights) you rack up.

We believe brilliant hospitality starts with brilliant people. We're committed to building an inclusive workplace where every voice is valued, and we're proud to be a Disability Confident employer.

Need adjustments during the application process? Just let us know - we want you to be at your best.

Keep our venues flight-ready and guest-ready, every day. Join a team where your expertise makes an immediate difference.