Technician, Customer Delivery Hub

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to customers' homes. You will install products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery team. Additionally, you'll coach and develop other delivery drivers in your team on home installations and customer service, serving as a role model for the excellent service John Lewis is known for.

Note: Due to the nature of this role, applicants must be 18 years or older.

Key Responsibilities

• Represent the John Lewis brand with a focus on exceptional customer service.
• Coach, develop, and assess fellow delivery drivers, sharing knowledge to enhance team performance.
• Assist in loading deliveries and work collaboratively with the warehouse team.
• Respect customers' homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their operation to customers.
• Stay updated on new products and technologies relevant to your role.
• Maintain a safe working environment.

Essential Skills and Experience

• Previous installation experience, supplemented by our installer accreditation.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent verbal communication skills.
• Physical ability to handle large items such as sofas, white goods, and furniture.
• Good understanding of technology.

Work Schedule

Full-time (41 hours/week):
- 4 days across Monday to Saturday (06:00-17:00)
- Or Monday to Friday (10:30-21:30) with a Saturday shift (07:00-18:00)

The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and foster an environment of kindness, respect, and inclusion. We believe in creating a workplace where everyone can thrive and be themselves.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply promptly, as vacancies may close early due to high application volumes.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.